Shipping & Delivery

Processing Time
Please allow 2 - 4 business days for orders to be dispatched. Delivery takes an additional 2-14 days, depending on where you live. Please note all delivery times are estimates and unfortunately we can not take liability if the package arrives to you outside of these time frames.

For all orders bought off our website we take pride in how we package our pieces for delivery. If there are any issues, with items broken please notify us within 48 hrs of purchase.

Tracking your order:
You can track your order via Australia post, your tracking number will be provided in your confirmation email. If you do not receive your tracking details, please contact our team directly via email sales@lolaknight.com.

Lost goods:
If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

Stolen Parcels:
Customers are responsible for providing a safe and secure shipping address. Lolaknight is not liable for any stolen or missing parcels once they have been delivered to the nominated address. We offer shipping protection, which includes the option for signature on delivery. If this option is not selected, we cannot be held responsible for any stolen parcels.

Unavailable Stock:
In the unlikely scenario where the product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment. We will then inform you when the product will be back in stock.

International Shipping:
$10 Standard shipping to New Zealand 
$15 Standard Australia Post shipping rest of the world
$25 Express Australia Post
$45 DHL Express
Free standard shipping on all orders over $350

International delivery typically takes 1-3 weeks depending on where you live and which courier service you choose. Please email us to get an estimated delivery date.

All prices listed on our site are charged to your credit card in Australian dollars (AUD).
Delivery times are an estimate only and the label will not be liable for any reasonable or unavoidable delay in delivery.

Taxes & Duties:
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. LOLAKNIGHT is not responsible for any delays. 

Currency Conversion:
All prices listed on our site are charged to your credit card in Australian dollars (AUD) . The bank that has issued your credit card determines the exchange rate that you will be charged, but  it should match closely with the current rate.